• Help/Service Desks
• IT, ITIL, COBIT
• Changepoint
• Marketing Operations
• Facilities Management
• Shared Services Orgs (SSOs)
• Service Level Management
• Employee Onboarding
• Employee Offboarding
• Compliance
• Solution Scenarios

An actionable service catalog that includes a business process management (BPM) engine is the key to achieving compliance with industry best-practice frameworks such as COBIT, ITIL, ISO, and even Six Sigma. The Service Catalog is most prominently defined as the cornerstone of ITILv3. PMG Service Catalog Suite provides the following aspects of ITILv3:

• Service Catalog Management - creation of the catalog itself, puts it all online in user friendly searchable catalog, a la Amazon.com)

• Service Level Management (SLM) - when things are ordered, delivery times and SLAs are measured and reported

• Service Portfolio Management - keeping a current and accurate list of services provided within the catalog

• IT Demand Management - by being the main source of all consolidated service requests, analytics and reports can help shape and control demand

• Service Economics - Display and track costs of services, up to and including departmental chargebacks

• Service Request Management - Using intuitive online forms and a full business process management engine, all service requests are efficiently managed through to fulfillment

The PMG Service Catalog Suite is so flexible and easy to use it can serve as the online catalog for the enterprise. Many people mistake it for an IT-centric application, and many choose to deploy it there first and for good reason. IT Departments, by nature are a service and support organization for any business. They typically support hundreds if not thousands of users and commonly own the "Help Desk," Service Desk". Most, if not all, organizations have been using some form of Help Desk or ticketing system for many years. So, why do you need and why would you want PMG's Service Catalog Suite? The answers are many, but most importantly, the reasons to deploy PMG Service Catalog Suite include:

• It provides a centralized place to learn about and ultimately order services in business terms, not IT terms. It enables bundling of services such as "Onboard new employee" which replaces the need to place multiple requests for all of the underlying necessary items such as facility access cards, new user accounts, application permissions, new phones, new computers, desktop provisions, etc.

• It enables users to do much more than "submit a ticket" which is the traditional methodology, which suggests a site that is only used when there is a problem and puts up an unfriendly wall to your users. It enables information flow about what services are available, what hours they are available, what are the SLAs, who owns the services, how to report problems, how to acquire the services, and definitions of business impacts.

• It provides users with ability to track the status of their requests, eliminating the need to make repeated calls for status updates and improving customer self-service.

• It provides the most friendly interface that users will actually enjoy using, similar to any online shopping experience.

• For IT, it eliminates ad-hoc demands and requests on your resources. ROI accrues immediately via reduced phone calls, emails, and ad-hoc face-to-face requests.

• It ties all requests to a software-controlled business process workflow that traverses all people and systems needed to fulfill the request in the most timely, efficient manner.

Included, easily customized Categories and IT service templates include: