• PMG Service Catalog Suite
  • Product Components
  • Features and Benefits
  • Ease of Use
  • How It Works
  • Integrations
  • Actionable vs. Static Service Catalog
  • Business vs. Technical Service Catalog
  • Top Five Don'ts
  • Problems Solved
  • Differentiators
  • For Help/Service Desks
  • For IT, ITIL, COBIT
  • For Marketing Operations
  • For Facilities Management
  • For Shared Services Orgs (SSOs)
  • For Service Level Management
  • For Employee Onboarding
  • For Employee Offboarding
  • For OnBase
  • For SharePoint
  • For Role-Based Access Control (RBAC) and User Provisioning
  • For SAP
  • For Service Demand Management
  • For Service Request Management
  • For Service Portfolio Management
  • For Service Financial Management
  • For BMC Remedy and Service Desk Express
  • For CA Unicenter Service Desk
  • For HP ServiceCenter and ServiceManager
  • For HR and Contractor Management
  • For Cloud Computing
  • Included Templates
  • Hardware and Software Specifications
  • Language Support
  • Frequently Asked Questions
  • Example: Automated Self-Service
• PMG iCollaborate
• PMG iComply
• Upcoming Webinars
• Request a Demo

Benefits

• ROI in less than 12 months
• Deployed quickly and easily in 6 weeks or less, guaranteed
• Out-of-the-box integration with existing applications

Easy Deployment

• No Client Installations
• 100% browser-based with no applets, plug-ins, or ActiveX
• Out-of-the-box Active Directory Integration
• Installed and ready to use in 1 day

Easy To Use

• Intuitive User Interface ~ Online Shopping experience
• Drag & drop Visio-style workflow design with workflow management
• Built-in WYSIWYG HTML & Form Editor
• Easy administration by non-technical staff
• Mininal training requirements

Open APIs and Enterprise Application Integration

• COM, Web services, ODBC, FTP, custom scripts/code
• URL and iFrame integrations to any other web-based systems or portals
• Open, Documented API
• Out-of-the box integration with most leading Service Desks and ERP software packages

Configurability and Scalability

• Graphical Workflow Editor
• Customizable and Service Templates
• Customizable Forms and Fields
• Unlimited Number Of Services & Workflows
• Relational and Dependent Fields
• Multi-Select Field Dependencies
• Customizable E-Mail, SMS, IM Notifications
• Customizable Escalation Notifications
• Full high-availability and load-balancing support (Enterprise Edition Advanced)
• Supports sustained loads of up to 100,000 requests per day per CPU (See specs)

Metrics & Auditability

• Built-In Web-Based Ad-hoc Reporting
• Out-Of-The-Box Queries, Charts And Reports
• Custom Queries, Charts And Reports
• Export Query And Report Results

Workflow Automation & Process Enforcement

• Out-Of-The-Box Or Build Your Own Workflows
• Skills-Based Routing
• File And URL Attachments
• Record Locking
• Customized and Preset E-Mail & Item Notifications
• Sub-Tasking
• Auto Triggering

Administration & Security

• Out-Of-The-Box Active Directory Support
• SSL Encryption Support
• SMTP Support
• User Preferences
• Granular User-Based Privileges
• Granular Group-Based Privileges

Standards & Methodology Support

• ISO
• CMM
• CMII
• Six Sigma
• FDA 21 CFR Part 11
• ITIL, ITILv2 and ITILv3 support, including official OGC-licensed workflows
• HIPAA
• HICFA

• Product Brochure:
  PMG Service Catalog Suite Brochure
  
• Case Study:
  Improving Service by Empowering IT and Its Customers
  
• Case Study:
  Automating IT Fulfillment and Service Request Management
  
• Case Study:
  Establishing a Foundation for Service Request Management
  
• Free Service Catalog Templates
• Free Process Templates