• PMG Service Catalog Suite
  • Product Components
  • Features and Benefits
  • Ease of Use
  • How It Works
  • Integrations
  • Actionable vs. Static Service Catalog
  • Business vs. Technical Service Catalog
  • Top Five Don'ts
  • Problems Solved
  • Differentiators
  • For Help/Service Desks
  • For IT, ITIL, COBIT
  • For Marketing Operations
  • For Facilities Management
  • For Shared Services Orgs (SSOs)
  • For Service Level Management
  • For Employee Onboarding
  • For Employee Offboarding
  • For OnBase
  • For SharePoint
  • For Role-Based Access Control (RBAC) and User Provisioning
  • For SAP
  • For Service Demand Management
  • For Service Request Management
  • For Service Portfolio Management
  • For Service Financial Management
  • For BMC Remedy and Service Desk Express
  • For CA Unicenter Service Desk
  • For HP ServiceCenter and ServiceManager
  • For HR and Contractor Management
  • For Cloud Computing
  • Included Templates
  • Hardware and Software Specifications
  • Language Support
  • Frequently Asked Questions
  • Example: Automated Self-Service
• PMG iCollaborate
• PMG iComply
• Upcoming Webinars
• Request a Demo

In your personal life as a consumer, do you shop, bank, or book your travel arrangements online? Do you complete your transactions seamlessly without using the telephone and talking to a person 99% of the time? This is automated user self-service, perfected by the business-to-consumer giants. In most cases, it is fast, convenient, easy, and pleasant. Contrast this with how you request things in a corporate environment. Do you know where to start? Can you order what you need online? Are you forced to find disparate forms, phone numbers, email addresses and navigate ad-hoc procedures and rules?

If your business unit takes and fulfills requests, shouldn’t you emulate this successful business model?
Every service organization should strive for automated self-service. Users and customers prefer it in most cases (with notable exceptions where the personal touch is needed).

For departments wanting to leverage industry best-practices, automated self-service empowers authorized users to order standard services and fulfill them via automated workflows defined in industry standards such as ITIL V3 Service Lifecycle Service Operation domain, COBIT, or ISO. PMG’s SCS includes ready-to-use, ready-to-configure workflows within its iDeliver BPM engine. After empowering user self-service, you ensure automated fulfillment to complete the self-service lifecycle.

Self-service doesn’t just benefit the user/customer, it provides hard-dollar cost savings by:

• Converting expensive phone calls to inexpensive automated web-requests
• Eliminating up to 50% of call volume by providing: web-based information, ordering, bundling of services, and real-time order status
•  Eliminating errors and re-work
• Reducing delivery time via automated workflow and parallelized fulfillment tasks

• Product Brochure:
  PMG Service Catalog Suite Brochure
  
• Case Study:
  Improving Service by Empowering IT and Its Customers
  
• Case Study:
  Automating IT Fulfillment and Service Request Management
  
• Case Study:
  Establishing a Foundation for Service Request Management
  
• Free Service Catalog Templates
• Free Process Templates